Privacy Policy

1. About the privacy policy

Pitch Solutions Co., Ltd. (hereinafter referred to as the 'Company') values the personal information of its members and strives to comply with the Act on Promotion of Information and Communications Network Utilization and Information Protection.
This privacy policy may be changed from time to time in accordance with changes in related laws and government guidelines and internal management policies according to Joycollab services (hereinafter referred to as 'services').
If the privacy policy of the service is changed, the change will be posted on the service home screen or the service website, and you can check it at any time through the service home page or website.

2. Personal information collection items and methods

A. Items of Personal Information Collected The
company collects the following personal information for membership registration, customer support, and service application.
- [Required] Company name, domain, e-mail address, name, password
- [Optional] Nickname, mobile phone number, gender, date of birth, position, address The following information may be generated and collected in the course of using the service.
- IP address, cookie, visit date and time, service use record, illegal use record, terminal information when using mobile service (specific terminal device identification information, terminal environment information, advertisement ID, basic statistics on service use), installation of applications installed in the mobile terminal and usage history

3. Purpose of collection and use of personal information

The company uses the collected personal information for the following purposes.
- Personal information is used to provide promised services to users, to authenticate themselves according to service provision, to purchase and pay bills, to deliver billing statements, and to deliver goods and services.
- Personal information is used for member management, such as confirmation of intention to join membership, identification and identification of users, confirmation of intention to withdraw from membership, and handling of inquiries or complaints.
- Use restrictions for members who violate laws and terms of use, prevention and sanctions against acts that impede the smooth operation of the service including illegal use and unauthorized acts, account theft and fraudulent transactions, delivery of notices, Personal information is used for user protection and service operation, such as record retention for dispute resolution.
- Provision of services according to demographic characteristics, analysis of access frequency, improvement of functions, statistics on service use, and provision of new services that reflect users' propensity to purchase products and service use, interest, and usage history analysis based on service analysis and statistics (Including personalized product recommendation service, etc.), etc., personal information is used.
- Personal information may be used for the purpose of events and promotions, such as providing event information and advertising information.

4. Retention and use period of personal information

The company processes/retains personal information within the personal information retention/use period in accordance with laws and regulations or within the personal information retention/use period agreed upon when collecting personal information from the information subject.
When the purpose of collection and use of personal information is achieved or the period of use has elapsed, it is destroyed without delay.
However, even after the termination of the above service use and membership withdrawal, the following information is retained for the period specified in each paragraph. go.
A. Reason for retention of information according to company internal policy
Retention items : Reason for retention of records of
illegal use : Prevention of illegal use and customer consultation, etc.
Retention period : 1 year from the date of collection
B. Reasons for information retention according
to related laws If it is necessary to preserve in accordance with the provisions of related laws, such as the Commercial Act and the Consumer Protection Act in Electronic Commerce, the company preserves member information for a certain period of time as stipulated by the relevant laws and regulations. In this case, the company uses the information to be preserved only for the purpose of preservation, and the retention period is as follows.

Retention items : Records related to contract or subscription withdrawal, etc.
Reason for retention : Act on consumer protection in e-commerce, etc.
Retention period : 5 years

Retention items : Records related to payment and supply of goods, etc.
Reason for retention : Act on consumer protection in e-commerce, etc.
Retention period : 5 years

Retention items : Records related to handling consumer complaints or disputes
Reason for retention : Consumers in e-commerce, etc.
Retention period : 3 years

Retention items : Records on display/advertisement
Reason for retention : Consumers in e-commerce, etc.
Retention period : 6 months

Retention items : Retention of books and supporting documents related to all transactions stipulated by the tax law
Reason for retention : : Framework Act on National Tax
Retention period : 5 years

Retention items : Records related to electronic financial transactions
Reason for retention : Electronic Financial Transactions Act
Retention period : 5 years

Retention items : Log records related to service use
Reason for retention : Communication Secret Protection Act
Retention period : 3 months

5. Procedure and method of destruction of personal information

In principle, when personal information becomes unnecessary, such as the elapse of the period of personal information use, the collection of personal information and achievement of the purpose of use, the company destroys the information without delay. However, in the case of obtaining a separate consent for the storage period of personal information or in the case of an obligation to keep information for a certain period of time by laws and regulations, the personal information is transferred to a separate database (DB) for that period and stored safely and then destroyed. The destruction procedure and method are as follows.
1) Destruction procedure
Select the personal information (or personal information file, post) for which the reason for destruction occurred, and destroy the personal information with the approval of the company's personal information protection officer.
2) Destruction method
Personal information stored in the form of an electronic file is destroyed using a technical method that cannot reproduce the record.
3) Separate storage of dormant accounts
- In order to protect the personal information of users who have not used the service for more than one year, the use of the service is restricted by separating and storing the personal information of other customers.
- Personal information other than the e-mail address (ID) of long-term non-users is separately stored, and the e-mail address is kept for a certain period of time to determine whether an account is dormant even after conversion to an inactive account.
- After conversion of the dormant account, the customer can cancel the dormancy through a separate procedure.

6. Technical/administrative protection measures for personal information

Customer's personal information is basically protected by password, and customer's personal information, including password, is managed through a separate system that is protected by various security devices.
In addition, the company is working hard to prevent damage caused by leakage of personal information by minimizing the number of employees who have access to customers' personal information and providing training for all employees to protect personal information.

7. Provision of personal information

In principle, the company does not provide customers' personal information to external parties. However, exceptions are made in the following cases.
- When the customer consents in advance
- In accordance with the provisions of laws and regulations or when there is a request from an investigative agency in accordance with the procedures and methods stipulated in the law for investigation purposes
- Individuals can be identified for statistical purposes, academic research or market research If provided in a non-existent form

8. Information we receive from Third-Party Service and data retention

JoyCollab may also develop and offer applications that connect the services with a Third-Party Service. Once enabled, the provider of a Third-Party Service may share certain information with JoyCollab.
For example, if a cloud storage application is enabled to permit files to be imported to a Space, we may receive the user name and email address of Authorized Users, along with additional information that the application has elected to make available to JoyCollab to facilitate the integration.
Authorized Users should check the privacy settings and notices in these Third-Party Services to understand what data may be disclosed to JoyCollab.
When a Third-Party Service is enabled, JoyCollab is authorized to connect and access Other Information made available to JoyCollab in accordance with our agreement with the Third-Party Provider and any permission(s) granted by Customer (including, by its Authorized User(s)).
We do not, however, receive or store passwords for any of these Third-Party Services when connecting them to the Services. JoyCollab will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law.
JoyCollab may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy.
This may include keeping your Other Information after you have deactivated your account for the period of time needed for JoyCollab to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce our agreements.

9. Consignment of collected personal information

The company does not provide personal information to third parties without the customer's consent. However, in the following cases, personal information may be provided to a third party with the customer's consent.
- Personal information of customers participating in various events within the service may be provided to the event organizer. However, in this case, it is done only with the consent of the customer.
- If the company entrusts the provision of a specific service to an external company (hereinafter referred to as the consigned company), it may provide the customer's personal information necessary for the provision of the service to the consigned company. The consigned company does not use or provide to third parties for purposes other than the entrusted purpose in collecting, handling and managing the personal information of the customer.
- In order to improve the quality of services provided to customers, the company may form partnerships with professional content providers or business operators in various fields for the purpose of providing various services such as other services, statistics collection, or market research. When providing or sharing customer personal information with affiliates with which the company has entered into a partnership, the company must obtain the consent of the customer and provide and share the minimum necessary information to the affiliates. personal information) is shared.
- If the company provides personal information to a third party other than those specified in the personal information processing policy and service terms and conditions, the company will notify or notify the customer prior to provision, and the customer may not always allow such information to be provided. If you do not want personal information to be provided, you cannot use certain services or participate in certain types of promotions or events.

10. Information on the person in charge of personal information protection and the department in charge

In order to protect customers' personal information and handle complaints related to personal information, the company has designated the person in charge of personal information protection and the department in charge as follows.
Service Customer Support
- Website:
- E-mail:
Person in charge of personal information protection
- Person in charge of personal information protection: Director of R&D Center
- Department in charge: Customer Support Team
- Phone: 02 -839-7600
- E-mail:

11. Duty of Notice

Through the personal information processing policy, the company informs you about the purpose and method of using the personal information provided by customers and what measures are being taken to protect personal information.
When the company revises the personal information processing policy, it is notified through the initial screen of the service (or website notice) at least 7 days prior to the revision or separately through electronic means such as sending an e-mail.
However, in the case of matters that are unfavorable to the member or significantly affect the rights of the customer, it is notified at least 30 days in advance, and the customer's consent may be obtained again if necessary.
Privacy Policy Version # 1.1
Last updated on May 4th, 2022 by Pitchsolution
These terms and conditions will be applied from May 11th, 2022.

You have the right to refuse consent to the collection and use of personal information in accordance with this guide. However, if you refuse to consent to the collection and use of personal information, the use of the requested service may be restricted or impossible due to the inability to verify your identity.