Joycollab is designed to be cloud-based with the goal of expanding global services, and currently provides cloud services as standard. However, in Korea, we also provide on-premise services in consideration of company characteristics and requirements.

For the cloud service, the minimum number of starting user is 5, and users can be added 5 person basis. Purchase can be made monthly or yearly basis.

For Cloud type, we provide free trial for 2 week and after you can purchase through your owner account using credit card or direct debit payment method.

For On-premise type, we review the possibility of the customer’s requests and if there are development issues, we discuss about the schedule and cost. Check the deployment location and server environment, and proceed with remote or door to door installation. After we regularly check for abnormalities and give supports.

Joycollab Office supports up to 200 avatars per space. For groups larger than 200, users can utilize multiple spaces or floors. Templates are available for various sizes (1/2/5/10/20 people), and larger departments can expand their layout by linking different templates together.

Depending on your subscription plan, Joycollab Video Conferencing (Cloud Service) supports simultaneous participation for 2 to 8 people. For larger groups, you have the option to switch to Zoom or Google Meet.
By using Joycollab's Seminar Mode (which features the presenter's video view only), you can accommodate up to 200 participants.
For On-premise (Self-hosted) solutions, capacity may vary based on hardware specifications, so a prior consultation is required.

We are providing trial service through our webpage.

Put in your information for your fantastic virtual office experience and click submit.
You will receive an email with a connecting link. Click the link and you can now experience JoyCollab virtual office.

After registering, you can select or write your domain, company name and theme for your office.
Please check our tutorial for more information (Link).

Tip: It is recommended that you First go to Space settings and set up your space then add members by adding or sending invitation emails.

Extension

There should not be an outstanding payment.

For the customers who are not paying the plan automatically, we send an invoice approximately a week(7days) before the expiration date or you can contact us and we will guide you regarding the payment.

If you are using automatic payments, you cannot directly apply for extension. To change the payment period or extension range, please cancel the automatic payment first and contact us.

Add/Change

If there is no outstanding payment, you can add or change your plan.

If you need to change or add your plan, please call us or contact us on our website.
The payment will be calculated based on the expiration date only for the number of days remaining.

Payment Method

JoyCollab accepts MASTER and VISA.

JoyCollab also accepts manual payments by wire/bank transfer. Please contact us, we will send you an invoice with a bank information.

Service Status

You can check your detailed service status only with your own account.

Log in to check your usage status. JoyCollab main page> Click an arrow icon on the top left > Click ‘Work Space’ > Click ‘Space Settings’.

Space Settings button will appear when you login with owner's account.

Service Expiration Date

We give 14 more days from the service expiration date. After 14days the service will be stopped for 30 days.
The account will be deleted after total of 45 days from the expiration date.
You can always pay and reactivate before the date of deletion. (owner's account only.)
Please note that you will need to restart the service from the beginning once it is deleted.

Joycollab currently supports integration with Zoom Meetings, Google Drive, Google Docs, and Google Calendar through your user account. Additionally, Crinity Email is available as a premium add-on service. To provide a wider range of video conferencing options, we are also preparing to support Google Meet integration in the near future.

For our mobile users, the Joycollab app is now available on both Android and iOS. You can find it by searching for 'Joycollab' in the Google Play Store or the Apple App Store.
Furthermore, starting in 2026, we will support Mobile Web, allowing you to conveniently access Joycollab Office without installing an app. You will be able to easily use almost all features, with only a few exceptions.